MIAMI COACH, INC. TERMS OF SERVICE & POLICIES
1. GENERAL TERMS OF USE
Liability: Miami Coach, Inc. is not liable for mechanical breakdowns during service. In the event of a mechanical failure, liability is strictly limited to providing make-up time on a mutually agreed-upon date.
Property Damage: The client assumes full financial liability for any damage caused to the vehicle by themselves or members of their party.
Prohibited Items & Activities:
Alcohol consumption by persons under the age of 21 is strictly prohibited by law.
Illicit and recreational drug use is prohibited.
Smoking and vaping are strictly prohibited in all vehicles.
Eating is strictly prohibited inside all vehicles.
Personal Belongings: Miami Coach, Inc. is not responsible for articles left inside the vehicle.
Vehicle Capacity: Vehicles cannot be loaded beyond their maximum intended seating capacity.
Right to Terminate Service: Chauffeurs reserve the right to terminate service immediately without a refund in the event of gross misconduct or refusal to comply with company policies.
2. LOCATING YOUR CHAUFFEUR
Business Hours (7:00 AM – 11:00 PM): If you are unable to locate your chauffeur, call 1-855-861-5466. Failure to call before leaving will result in a “No Show” charge.
After-Hours & Emergency Dispatch (11:00 PM – 7:00 AM): Call 1-855-861-5466
3. SMS & MOBILE MESSAGING TERMS (OPT-IN POLICY) By booking a service, providing your phone number, or opting in via our website/reservation forms, you agree to the following text messaging terms:
Types of Messages: Miami Coach, Inc. sends SMS notification messages regarding your active reservations. This includes trip confirmations, chauffeur status updates (e.g., “Chauffeur En Route” or “Chauffeur On Location”), vehicle details, flight tracking updates, and customer support communications.
Opt-In Consent: Mobile phone numbers provided during the booking or account creation process are used solely for service-related communications. We do not sell, rent, or share your mobile number or opt-in consent with third parties or affiliates for marketing purposes.
Opt-Out Instructions: You may opt out of receiving text messages at any time by replying STOP to any SMS message sent by Miami Coach, Inc. Once you opt out, you will receive a single confirmation message, and text communications will cease. Note: Opting out of SMS may require you to rely on telephone or email communications for chauffeur arrival notifications.
Help & Support: For assistance with text messaging service, reply HELP to any message or contact customer service directly at 1-855-861-5466.
Rates & Frequency: Message and data rates may apply depending on your cellular provider plan. Message frequency varies based on the number of active bookings and trip status changes.
4. CLEAN-UP & DAMAGE FEES The client is responsible for any damage or excessive mess created during the reservation. Minimum charges apply as follows:
| Damage / Service Category | Minimum Fee |
| Broken or Missing Glassware | $20 per item |
| Pet Clean-Up Fee (Pets must remain in carriers at all times) | $50 |
| Extensive Clean-Up (Spills, excessive trash) | $50 |
| Shampooing & Disinfecting (Sickness, bodily fluids, smoking) | $250 |
| Upholstery Damage (Cuts, tears, or burns to seats) | $250 |
| Bar & Fixture Damage (Ice buckets, coolers, glass racks, bars, mirrors) | $250 |
| Vandalism (Per occurrence) | $250 |
| Out-of-Service Vehicle Fee (Incurred per hour the vehicle is unusable) | $100 / hr |
5. PAYMENTS & PRICING POLICIES
Accepted Payment Methods: VISA, MasterCard, Discover, and American Express.
Rates & Estimates: Quoted rates are initial estimates based on the details provided during booking. All fares are subject to change during holidays or special events without prior notice.
Final Audit: Reservations are subject to a post-trip audit to adjust for actual tolls, parking fees, additional stops, extra wait time, or route changes.
Included Fees: All rates are inclusive of applicable taxes/surcharges and a 20% chauffeur gratuity. Additional gratuity may be added at the client’s discretion.
Hourly Charters: Hourly charters are billed for the full number of hours reserved, even if the client releases the chauffeur early. Overtime beyond the reserved period is billed in full 1-hour increments.
Early / Late Fee: Transfers scheduled to start or end between 12:00 AM and 6:00 AM incur a $25 fee.
Holiday Fee: Transfers occurring on the following holidays incur a $25 fee: New Year’s Day, Easter Sunday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve (after 6:00 PM), Christmas Day, and New Year’s Eve (after 6:00 PM).
6. WAIT TIME & ADDITIONAL STOPS
Domestic Airport & Cruise Port Grace Period: Includes 30 minutes of complimentary wait time starting from the flight’s landing time or scheduled pickup time. Wait time exceeding 30 minutes is charged in 15-minute increments.
International Airport Grace Period: Includes 1 hour (60 minutes) of complementary wait time starting from the flight’s landing time or scheduled pickup time. Wait time exceeding 1 hour is charged in 15-minute increments.
Point-to-Point Transfers Grace Period: Includes a 15-minute grace period after the scheduled pickup time. Wait time exceeding 15 minutes is charged in 15-minute increments.
Scheduled Additional Stops: Billed at $30 per stop for standard (non-DOT) vehicles and $40 per stop for DOT-regulated vehicles. Includes a 15-minute grace period per stop.
Unscheduled Additional Stops: Subject to chauffeur availability and schedule capacity. Billed at a $50 minimum fee per stop, plus applicable wait time exceeding the 15-minute grace period.
7. CANCELLATIONS & CHANGES
Cancellation Request Method: All cancellations must be made via telephone. Cancellations requested by email will not be accepted.
Transfer Cancellations:
> 48 hours prior: Full refund .
3 to 48 hours prior: Full refund minus a $30 cancellation fee.
< 3 hours prior: No refund issued (100% forfeiture).
Hourly Charter Cancellations:
> 72 hours prior: 50% refund.
< 72 hours prior: No refund issued.
Reservation Changes: Changes must be submitted by phone at least 3 hours prior to pickup. Changes cannot be requested directly through the chauffeur. Unaccommodated changes resulting in cancellation will follow the cancellation policy.
Diverted Flights: If your flight is diverted, contact the office immediately. You have a 15-minute grace period from the time of landing to choose between:
Canceling the service (no refund).
Converting the reservation to an hourly charter (standard hourly minimums apply).
If dispatch cannot reach you within 15 minutes of landing, the trip will be canceled with no refund.
8. NO-SHOW POLICY A client is declared a “No Show” if they fail to make contact with dispatch or the chauffeur within the following limits:
Domestic Airport Arrivals: 30 minutes past flight landing time (tracked via FlightAware) or scheduled pickup time, whichever is later.
International Airport Arrivals: 1.5 hours past flight landing time (tracked via FlightAware) or scheduled pickup time, whichever is later. (Includes 1 hour of complimentary wait time; any time past 1 hour up to the 1.5-hour threshold is subject to 30 minutes of wait time charges).
Cruise Port Arrivals: 1 hour past scheduled pickup time. (Subject to 30 minutes of accumulated wait time charges).
9. CHILD SAFETY SEATS Child safety seats (forward-facing, rear-facing, or booster) are available upon request for a $25 fee per seat.
Installation Liability: Due to liability regulations, chauffeurs are strictly prohibited from installing child safety seats. Installation is the sole responsibility of the client.
10. SERVICE CONCERNS Any service concerns or complaints must be reported to management within 24 hours of trip completion by calling 1-855-861-5466.